Return policy
Legal period for the right of withdrawal
In accordance with the legal provisions in force, you have a period of 14 days from receipt of your
products to exercise your right of withdrawal without having to provide reasons or pay a penalty. After
communicating your decision to exercise your right of withdrawal within this 14-day period, you have another
period of 14 days to return the product(s) concerned by the withdrawal.
The right of withdrawal does not apply to customers outside the European Union.
Contractual withdrawal period
At Lounge Craft we offer you the possibility to exercise your right of withdrawal within 14 days from receipt of
the products. You then have another period of 14 days from the communication of your decision to withdraw to
return the product(s) concerned to us.
In the event of an order containing several products, placed on Lounge-Craft.com, the 14-day period to
communicate your decision to withdraw starts from the receipt of the last product.
The terms and conditions for exercising your right of withdrawal are specified below
Conditions for exercising the right of withdrawal
In the event of exercising the right of withdrawal within the period referred to in 24.2, only the price of
the product(s) purchased and the shipping costs will be refunded, with the return costs remaining your responsibility.
Returns must be made in their original condition and complete (packaging, accessories, instructions,
etc.) allowing their resale in new condition, and, if possible, accompanied by a copy of the purchase invoice for
optimized management. In the event of depreciation of the product resulting from handling other than that
necessary to establish the nature, characteristics and proper functioning of the product, you may
be held liable
To exercise your right of withdrawal, in accordance with legal provisions, you will find below, in the appendix, the standard withdrawal
form to send to us at the following address: info@Lounge-Craft.com. You can exercise your right of withdrawal by any means and
in particular by post or email to info@Lounge-Craft.com expressing your wish to withdraw without any ambiguity, and mentioning
the order concerned by this withdrawal.
Once the withdrawal form or declaration has been sent to Lounge Craft no later than 14 days after receipt
of your order, you must return the product(s) concerned to the address of Lounge Craft, within a reasonable
period of time and, at the latest, within 14 days from the sending of the withdrawal form or declaration.
In accordance with Council Regulation No 1182/71/EEC of 3 June 1971 determining the rules applicable to
periods, dates and terms:
At Lounge Craft we offer you the possibility to exercise your right of withdrawal within 14 days from receipt of
the products. You then have another period of 14 days from the communication of your decision to withdraw to
return the product(s) concerned to us.
The terms and conditions for exercising your right of withdrawal are specified below.
The right of withdrawal does not apply to customers outside the European Union.
In accordance with the legal provisions in force, you have a period of 14 days from receipt of your
products to exercise your right of withdrawal without having to provide reasons or pay a penalty. After
communicating your decision to exercise your right of withdrawal within this 14-day period, you have another
period of 14 days to return the product(s) concerned by the withdrawal.
1° The day on which the contract is concluded or the day of receipt of the goods is not included in the period
mentioned in Article L. 221-18;
2° The period begins to run at the beginning of the first hour of the first day and ends at the expiration of the last hour of the
last day of the period.
3° If this period expires on a Saturday, Sunday or public holiday, it is extended until the next working day.
Where information relating to the right of withdrawal has not been provided to the consumer under the conditions
set out in 2° of Article L. 221-5, the withdrawal period is extended by twelve months from the expiry of the initial withdrawal period,
determined in accordance with Article L. 221-18.
However, where the provision of such information occurs during such extension, the withdrawal period shall expire at the end of a
period of fourteen days from the day on which the consumer received such information.
The burden of proof of the exercise of the right of withdrawal under the conditions provided
for in Article L. 221-21 rests with the consumer.
Appendix – Withdrawal form
The Customer may use the model withdrawal form below:
(Please complete and return this form only if you wish to withdraw from the contract.)
I/we () hereby notify you of my/our () withdrawal from the contract for the sale of the goods ()/for the provision of services () below: Ordered on ()/received on (): Name of consumer(s): Address of consumer(s): Signature of consumer(s) (only if this form is notified on paper): Date: () Delete as appropriate.
Return address
Contact our Customer Service by sending an email to info@Lounge-Craft.com
Refund
In the event of exercising the right of withdrawal, Lounge Craft will reimburse the sums paid (including delivery costs) at the
latest within 14 days from the date on which Lounge Craft is informed of your decision to withdraw and using the same means
of payment as that used for the order (except your express agreement for a refund using another means of payment). This
reimbursement date may be deferred until recovery of the product or until you have provided proof of shipment of the product,
the date retained being that of the first of these facts. Lounge Craft is not required to reimburse you for the additional costs if you
have expressly chosen a more expensive delivery method than the standard delivery method offered on Lounge-Craft.com
It is however specified, in the event of a total or partial payment by gift vouchers, that these cannot be reimbursed in cash, by check
or by bank card.
Reimbursement of purchases made by gift vouchers will be made exclusively in the form of gift vouchers for an amount
identical to that paid in this form.
No cash on delivery shipments will be accepted for any reason.
In the event of a size exchange, we will reimburse you for the full return costs up to a limit of $5.
For any withdrawal request, please contact us at info@Lounge-Craft.com